Pulley

Building a self-serve content program that resolved 99.96% of views without support contact

Summary

Established the content education function from scratch at a fintech platform serving 4,000+ companies. Built information architecture, editorial standards, and a TypeScript/YAML content glossary powering automated documentation templating ahead of a platform migration to a static documentation site.

Key Results

99.96%

Self-service rate

12,802

Views self-resolved

Articles published

6 months

As sole content hire

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